Roland DG Service Information

Seeing such a huge demand from Printing and Pre-Press companies for help with colour management, Roland DG has a variety of support services which are available to anyone.

  • For a casual enquiry we have a 1902 number (available only within Australia). You can simply call 1902 268 503 for phone assistance on a per minute charge basis.
  • You can also have a specialist visit your site by appointment. Go to the contact page for details.

Roland DG's offices, Service facility and spare parts warehouse are situated in Frenchs Forest, a suburb on Sydney's Lower North Shore. Service is available nationally and is performed by our team of Accredited and Authorised Technicians located in all capital cities.

Technical Centres

Roland DG has Technical centres in all capital cities and all Service Centres stock a range spare parts and consumable items such as cutter protection strips.

Parts

The bulk of our spares are held in our Sydney warehouse with a wide range being available for immediate delivery for both current and older products. Roland DG guarantees supply of parts for a minimum of seven years from the end of production of a model but spares are generally available for far longer periods. We also share stock availability information with Roland DG affiliates internationally when that hard to find "bit" is required.

Warranty

All Roland DG products are guaranteed to be free of defective parts and manufacturing for a period of twelve months from the purchase of the product. We have extended warranties for most machines and this information is available on request.

NOTE: The use of third party consumables may result in your Roland DG warranty or contract being void.

What to do should you experience a problem?

Should you have a problem with your Roland DG product you have several options. You can either:

  • Visit the FAQ to see if you can find a quick answer to your problem.
  • Contact your Authorised Roland DG Dealer who in many cases will be able to assist you. If the Dealer is not able to resolve your problem they will contact our office and you will receive a follow-up call either from the dealer, a call from our office or a Technician will visit you personally.
  • Call our hotline on 1902 268 503 and speak directly to a Product Support specialist or Technician, calls to this number are charged at $3.30 per minute including GST.

NOTE: Calls from mobile phones and pay phones may be higher.