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Visit Roland DG Care for a range of after sales support and customer care solutions, to book in a service, or download various support resources.Roland DG Care
Sydney, Australia, March 11, 2015 - Roland DG Corporation, a leading manufacturer of advanced digital tools, announced a worldwide competition for its service engineers (SEs). One SE will be crowned champion of the Global SE Awards* from among their peers based upon a demonstration of their knowledge and skills. The finals of the contest will be held at Roland DG's Hamamatsu headquarters in October 2015 following local competitions beginning Spring 2015.
Roland DG service engineers are engaged in the repair and maintenance of all Roland DG products, including wide-format inkjet printers and printer/cutters, vinyl cutters, engravers, milling machines, and 3D printers. The goal of the Global SE Awards, according to Stephen Lane, Roland DG Australia service manager, is to raise the quality and uniformity of maintenance services provided by Roland DG service personnel to the highest levels worldwide.
With sales offices located around the world, Roland DG has built a comprehensive customer support system consisting of Roland DG Creative Centers, Roland DG Academy, and Roland DG Care to contribute to the development of its customers' businesses. Creative Centers offer a creative showcase of application samples to inspire the imagination, and invite customers to experience the full potential of our products. Customers can easily share ideas and consult with us about ways to grow their businesses as well as solutions that can transform their ideas into reality. Academy offers seminars and workshops to our customers worldwide, designed to help them utilise our equipment and software to the maximum potential and acquire the skills they need for their businesses. Care provides a broad range of customer services and support including maintenance and troubleshooting to ensure that there are no obstacles preventing the work from getting done.
Ultimately, Lane said, the contest is about creating increased peace of mind for Roland DG customers. "This competition aims to help SEs who work on the front line to improve their skills by learning from each other, as well as increasing their personal pride and motivation," he said. "We would like to combine this objective with our desire to improve the service quality of the entire Roland DG Group, and to assist with the growth of our customers' businesses. I hope that through this competition we will be able to see growth in SEs from all parts of the world."
Yannig Van de Wouwer, from Belgium, earned the title of Champion at the 2013 global competition and claims it helped him acquire even higher skills and knowledge. "I acquired the understanding necessary to improve the quality of my own work," Wouwer said. "My customers now expect an even higher level of service than they did before. Every day, I try my best to live up to the expectations of customers who are proud to be served by a global champion."
The Australia and New Zealand competition will be held at Roland DG Australia headquarters in Sydney on the following dates:
- Wednesday 22 April, 2015
- Wednesday 29 April, 2015
The ASEAN region competition will be held in Bangkok, Thailand, with dates for this forthcoming.
The winner of these competitions will earn their place in the global final to be held at Roland DG Corporation headquarters in Hamamatsu, Japan in October 2015.
For details regarding the 2015 SE Awards, please refer to the following website:
For details regarding SE Awards 2013, please refer to the following website:
*About the Global SE Awards
The SE Awards began in 2008 for SEs residing in Japan. In 2013, the competition was opened up to SEs worldwide. Twenty elite SEs selected from around the world gathered at the company's Hamamatsu HQ to compete for the world championship title by demonstrating the abilities and knowledge cultivated in their daily work through problem-solving trials and written exams.
All Roland DG Care Certified Service Engineers are eligible to take part in the Global SE Awards competition. In order to ensure its customers receive the same high-quality service and support worldwide, Roland DG offers a rigorous training and certification program for its service engineers. Certified SEs receive in-depth training on how Roland DG products are built, how to carry out product installation, repairs, inspections and maintenance, and have passed both practical and written exams proving that they possess appropriate knowledge and skills.
25-Feb-2015 Tropical Cyclones and Roland DG Support
Roland DG would like to extend its thoughts and best wishes to those who have been affected by the recent tropical cyclones in Queensland and Northern Territory. We would like to let you know that we are here to assist, and provide the following information on how to best handle your electronic and production equipment in this situation.
- Water exposure can make equipment dangerous to inspect, test and operate so please use extreme caution in doing so.
- Equipment can short out when powered on as the chassis could become 'live' and endanger lives.
- Always get professional advice before attempting to powering on electrical devices if unsure.
- Water damage and the after effects of water damage will impact on a machines ability to operate.
- Water can damage production equipment, from gears to bearings, rail assemblies, motors, rollers, electronic circuitry and more.
Rust can settle in either immediately or within a short amount of time, this is exacerbated because the water is not 'clean' and can leave residue over components and potentially create electrical shorts.
- High levels of humidity and moisture can enter your equipment. This can, like water itself, cause issues outlined above.
- Power outages and fluctuations can also have a major impact on electrical and electro-mechanical products. Over both the short and long term there are procedures that can assist you when expecting outages that should be implemented, our service people are available to advise specifically for your type of machine/s.
If you require assistance or your business has been affected, please contact us through firstname.lastname@example.org or call 1-800-500-119. Roland DG will review damaged or moisture affected Roland equipment and advise condition thereof.
Roland DG is endeavouring to find additional ways to assist those affected and has developed assistance programmes accordingly, from special Roland Rental programmes through to new equipment programmes where needed. Please contact Roland DG or your Authorised Roland DG dealer for more details on how we can assist you to get your business back up and running.
Should there be any questions please do not hesitate to contact Roland DG directly for assistance on 1-800-500-119. One of our staff will be more than willing to arrange assistance or offer advice.
Management and Staff of Roland DG Australia Pty Ltd
Hamamatsu, Japan, February 12, 2015 — Roland DG Corporation, a leading worldwide provider of dental milling technologies, today announced the development of a new wet milling dental machine, the DWX-4W, to be exhibited at key dental conferences worldwide beginning in February 2015.
The recent introduction of CAD/CAM software, CNC milling machines and new restorative materials has revolutionised the production of dental prostheses, including crowns, copings and bridges. One of the most popular restorative materials is lithium disilicate, glass ceramic which is gaining support from dental clinics and patients for its superior hardness and aesthetic qualities. Roland developed the DWX-4W milling machine especially to meet the demands of this growing market.
“By providing a device capable of wet milling a wide variety of materials with reliable precision,” said Takuro Hosome, manager of medical business sales at Roland DG, “we plan to complement our existing portfolio of conventional dry milling machines which already receive great support from dental labs worldwide.”
Roland DG has identified a market need that it intends to fill. “In the current market,” Hosome said, “we are familiar with products that combine the functionality of dry milling and wet milling into a single machine. While these machines can process a variety of dental CAD/CAM materials, they require a changeover, however, when switching between wet and dry machining, which entails the disposal of milling residue, then cleaning the inside of the machine and drying out the processing area. Furthermore, the combination of two separate functions in one machine means both functions are compromised to some degree.”
“Roland DG’s multiple device solution,” Hosome continued, “combines dry milling and wet milling with the advantage of being able to handle the simultaneous processing of different materials by both dry and wet milling without the inconvenience and delay of a changeover. Each machine specialises in its intended function, which delivers optimal functionality, and compared to a dual-function machine, is more efficient. Furthermore,” Hosome added, “having separate machines opens up the ability to add an additional unit to meet production demands. For example, if the ratio of work involving zirconia and glass-ceramic is 3:1, an optimal setup could be a combination of a single unit of the flagship DWX-50 5-axis dry milling machine and a DWX-4W, or three 4-axis DWX-4 dry milling machines and a DWX-4W. After that, it is a simple matter to change the setup according to any shift in the workload.”
Upcoming DWX-4W Exhibitions:
LMT LAB DAY Chicago 2015
February 27-28, 2015
Hyatt Regency Chicago, Chicago, USA
March 10-14, 2015
Cologne exhibition center, Cologne, Germany
Booth #：Hall 3.1 Stand L030 M039
36th Australian Dental Congress
March 26-28, 2015
Brisbane Convention and Exhibition Centre, Brisbane, Australia
20th Dental South China International Expo 2015
April 5-8, 2015
China Import & Export Fair Pazhou Complex, Guangzhou, China
LMT LAB DAY West 2015
May 2, 2015
Hyatt Regency Orange County, Garden Grove, USA
58th Congress Amici di Brugg 2015
May 21-23, 2015
Rimini Fiera, Rimini, Italy
Match that perfect colour like never before.
Match that perfect colour like never before.
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